FAQ

FAQ — это важно: гайд по налаживанию отношений с клиентами ᐉ Веб-студия  Brainlab

1. **Do you offer free shipping?**
Yes, we offer free shipping on orders over [amount], depending on your location.

2. **How long does shipping take?**
Shipping typically takes [X] business days depending on your location. You'll receive tracking information once your order ships.

3. **Can I track my order?**
Yes, you will receive a tracking number via email once your order is shipped.

4. **What is your return policy?**
We accept returns within [X] days of delivery. Items must be unused and in original packaging. Visit our Returns page for more details.

5. **How can I contact customer service?**
You can reach our customer service team by email at [email address] or through our contact form on the website.

6. **Do you ship internationally?**
Yes, we ship internationally to most countries. Shipping times and costs vary depending on the destination.

7. **What payment methods do you accept?**
We accept major credit cards, PayPal, and [other payment options like Apple Pay, Google Pay, etc.].

8. **Can I cancel or change my order?**
You can cancel or modify your order within [X] hours of placing it. Contact us as soon as possible for assistance.

9. **Do you offer discounts or promo codes?**
Yes, we regularly offer discounts and promotions. Sign up for our newsletter to receive updates and exclusive deals.

10. **How do I know if my order went through?**
After placing your order, you will receive a confirmation email with the order details.

11. **Is it safe to shop on your website?**
Absolutely! Our site uses secure SSL encryption to protect your personal and payment information.

12. **What should I do if I receive a damaged item?**
Please contact our customer service team immediately with photos of the damage, and we will arrange for a replacement or refund.

13. **Do you have a size or product guide?**
Yes, you can find detailed product descriptions, sizes, and usage guides on each product page.

14. **How can I apply a discount code?**
You can apply your discount code at checkout in the designated promo code box.

15. **Can I gift wrap my order?**
Yes, we offer gift wrapping options for an additional fee at checkout. Just select the gift wrap option when placing your order.